The impact of staff motivation on organisational growth: a case study of GCB Bank Limited.

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Employees are an organization's livelihood. How they feel about the work they do and the results received from that work directly have an impact on the performance organization and, ultimately, its growth. An unstable organization will underperform. The study had the following objectives: to evaluate the various motivational packages for the staff of GCB Bank Limited, to determine how motivation influence the staff of GCB Bank Limited approach to work and to assess the impact of staff motivation on organizational growth. To achieve these goals, the researcher developed a questionnaire to collect primary data based on the objectives of the study. Data obtained from 90 respondents of the field survey was later analyzed using SPSS V20. The study revealed that, there is a strong significance between the general level of motivation in the organization and the effect of motivation on work output. Motivation has a positive impact on the GCB Bank Limited’s performance and growth thus profitability, deposit mobilization, loan default, staff retention, customer base and efficiency. The researcher recommends that the whole motivational system should be made more transparent to all employees and an appraisal system can be put in place to check employee work output.
Thesis submitted to the Graduate school of Kwame Nkrumah University of Science and Technology (KNUST) in partial fulfilment of the requirements for the award of Master of Business Administration in Strategic Management & Management Consulting,