The role of communication in a projectized organization: A case study of its effect on selected world bank financed projects in Ghana
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Date
2021-07-13
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Abstract
The study was conducted to first of all, determine how much project organizers value
communication; secondly, to uncover the various communication channels employed in
project management and finally, to determine how communication affects the success
of World Bank projects. Using mixed research design, the study collected data from 50
respondents through questionnaire administration. Samples were selected by adopting
purposive sampling techniques. The sampled data was analyzed using SPSS data
analysis software (Version 22.0). Results of the analyses were discussed and presented
using tables, figures/charts, frequencies and percentages. The study found that
communication received some level of attention during World Bank projects of which
the value assigned to it is quite significant, thus from 5% to 6% of total budget
allocation. The World Bank used multiple communication channels which includes;
staff suggestion scheme, satisfaction survey, social gathering, annual reports, site
review meetings, website, noticeboards, newsletter, general meeting, formal
communication, face-to-face communication and broadcast media. The study found
again that there have been several challenges in the communication process during
projects. Some of the identified barriers were, political/community interference, poor
listeners, poor leadership, unclear objectives, cultural differences, unclear
communication channels, ineffective reporting systems, information filtering, lack of
trust, religious issues, language barrier, age difference, physical barriers, psychological
barriers and lack of accountability. The study recommends that communication has a
very important role in project management and hence should be given maximum
attention. There should be enough effort to remove all barriers especially those that are
easily avoidable
Description
Thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment, in partial fulfillment of the requirement for the Degree of Master of Science.
Keywords
Communication, Projectized organization, world bank financed projects