Managing organizational conflicts: A case of Ghana Broadcasting Corporation
| dc.contributor.author | Kwarteng, Yaw Ampofo | |
| dc.contributor.author | ||
| dc.date.accessioned | 2021-06-29T11:12:05Z | |
| dc.date.accessioned | 2023-04-19T04:09:10Z | |
| dc.date.available | 2021-06-29T11:12:05Z | |
| dc.date.available | 2023-04-19T04:09:10Z | |
| dc.date.issued | 2021-06-29 | |
| dc.description | A thesis submitted to the, Institute of Distance Learning in partial fulfillment of the requirements for the Degree of Master of Science. | en_US |
| dc.description.abstract | Conflict is inevitable in every organizational set up and if not managed when it does occur could affect staff performance and productivity. The objective of this study was to find out the causes of conflicts in organizations, its effect on the organization and staff, and strategies for managing conflicts in the case of Ghana Broadcasting Corporation. The researcher used descriptive statistics to analyze the quantitative data collected through field survey. The instrument for data collection was structured questionnaires. The researcher used Yamane’s formula to determine the sample size of 91 based on a population of 989. Data collected during the field survey was analyzed using Statistical Package for Social Science’s (SPSS). The researcher also reviewed literatures relating to the chosen topic in other to sample the views of various authorities on the subject matter. Finding of the research showed that conflicts existed in the organization and that if dysfunctional conflicts are not managed properly could affect staff motivation, lead to poor staff performance and low productivity. It was recommended that management adopt appropriate conflict management strategies in dealing with conflicts, the use of effective communication approaches in addressing the perceived information gap between management and staff and provide needed resource to help minimize the occurrence of interpersonal and intergroup conflict situations. | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/14183 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Managing organizational conflicts | en_US |
| dc.subject | Ghana Broadcasting Corporation | en_US |
| dc.title | Managing organizational conflicts: A case of Ghana Broadcasting Corporation | en_US |
| dc.type | Thesis | en_US |
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