The development of total quality management model for the beverage industry based on Kasapreko Company Limited’s experience
| dc.contributor.author | Akotia, Abigail Esime | |
| dc.contributor.author | ||
| dc.date.accessioned | 2021-06-23T16:10:42Z | |
| dc.date.accessioned | 2023-04-19T03:56:57Z | |
| dc.date.available | 2021-06-23T16:10:42Z | |
| dc.date.available | 2023-04-19T03:56:57Z | |
| dc.date.issued | 2021-06-23 | |
| dc.description | A thesis submitted to the Department of Building Technology, Kwame Nkrumah University of Science and Technology, kumasi. Master of Science Project Management. | en_US |
| dc.description.abstract | The aim of this study was to explore the implementation of TQM in Kasapreko Company Limited (KCL) and model a TQM framework for the beverage industry. Data were gathered from a total of 54 respondents from KCL through a questionnaire survey. The respondents were selected using stratified random sampling within the KCL. The data collected was analyzed with descriptive statistics using frequencies and a Relative Index (RI) model for ranking responses on the Likert scale. The results of the analysis showed that all the respondents were aware of the TQM policy of the company. Furthermore, it was found out thatTQM policies are very effective in the company. This was indicated through relatively high RI values of statements such as “TQM policies have clearly defined scope” and “company’s TQM policies are consistent with workplace operation’s objectives” with RI values of 0.700 and 0.670. High RI values were found for statements on the business results of TQM processes at the KCL. For instance, “Increase Revenue” had an index of 0.948. “Increasing workers competency” and “Reduction of number of customer complaints” both with an RI of 0.915. Typical challenges of good TQM implementation were found to include “Lack of committed and skilled implementing officials” and “Poor Coordination and communication” which had RI values of 0.919 and 0.911. The framework was modeled to embody significant TQM processes such as clearly defining policy scope; making policy consistent with workplace and operational objectives as well as clearly defining responsibilities for all different departments. The study recommends the regular training of employees within the firms of the beverage industry to empower them. | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/14121 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Development | en_US |
| dc.subject | Quality management | en_US |
| dc.subject | Beverage industry | en_US |
| dc.subject | Kasapreko Company Limited | en_US |
| dc.title | The development of total quality management model for the beverage industry based on Kasapreko Company Limited’s experience | en_US |
| dc.type | Thesis | en_US |
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