Exploring the latent shortcomings of conflict resolution techniques among project teams in the construction industry of Ghana.
| dc.contributor.author | Ansaah-Nyarko, Veronica | |
| dc.contributor.author | ||
| dc.date.accessioned | 2021-07-06T11:17:45Z | |
| dc.date.accessioned | 2023-04-19T04:23:57Z | |
| dc.date.available | 2021-07-06T11:17:45Z | |
| dc.date.available | 2023-04-19T04:23:57Z | |
| dc.date.issued | 2021-07-06 | |
| dc.description | A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the Award Degree of Master of Science in Project Management. | en_US |
| dc.description.abstract | Projects are temporary endeavors and multi-organizational in structure hence, making it a conflict prone industry. There is, however, scarcity of information on latent conflict resolution techniques among project teams in the Ghanaian construction industry as most of the studies on conflict resolution do not tackle techniques used in resolving latent conflicts. Therefore, the study aimed at exploring the latent/perceived shortcomings of conflict resolution techniques among project teams in the construction industry of Ghana. With this aim three (3) objectives were set which were to assess the underlying causes of conflicts among project teams in the construction industry of Ghana, to establish the most significant conflict resolution technique adopted in resolving conflicts among project teams in the construction industry of Ghana and to explore the perceived/latent shortcomings of conflict resolution techniques among project teams in the construction industry of Ghana. Extensive literature review was conducted and with the use of quantitative research method, a structured questionnaire was designed to collect data from fifty-five (55) respondents. Prior to the data analysis, the reliability and validity of the data was ascertained using the Cronbach’s Alpha value. The data were analyzed using frequencies, percentages and Relative Importance Index (RII). From the analysis of the objective one, it was realized that, the most important cause of conflict was delayed client responses followed by the difference in perception of work quality, inaccurate design information and the use of substandard materials for construction. For the second objective, it was realized that, negotiation was the most significant conflict resolution technique followed by mediation, arbitration and early neutral evaluation. For the third objective it was noticed that, the most significant shortcoming of conflict resolution technique was conflict of interest followed by dismissal of employee and extra expenses. It was therefore recommended that, stakeholders should adequately stipulate expectations at the early stages of a project to avoid differences in perception of work requirements | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/14259 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Conflict | en_US |
| dc.subject | Latent | en_US |
| dc.subject | Conflict resolution | en_US |
| dc.title | Exploring the latent shortcomings of conflict resolution techniques among project teams in the construction industry of Ghana. | en_US |
| dc.type | Thesis | en_US |
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