Examination of project communication management on information technology projects in the banking sector in Ghana.
| dc.contributor.author | Gyau, Patrick | |
| dc.contributor.author | ||
| dc.date.accessioned | 2021-06-23T11:37:07Z | |
| dc.date.accessioned | 2023-04-19T03:50:40Z | |
| dc.date.available | 2021-06-23T11:37:07Z | |
| dc.date.available | 2023-04-19T03:50:40Z | |
| dc.date.issued | 2021-06-23 | |
| dc.description | A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfilment of the requirements for the Degree of Master of Science Project Management. | en_US |
| dc.description.abstract | I.T specialists are involved in all IT projects in the banking industry to implement the project in such a way that will meet the requirements or expectations of functional staffs or customers. To achieve this aim thus the critical assessment of project communication on IT projects in the banking industry, the IT professionals have to share all the necessary information with the functional staffs of the bank in order for the project to succeed. In the course of the project information are transferred to the functional staffs of the bank in the form of specifications and reports through different communication channels. This means it is important to use to the right channel to communicate information to the right stakeholders to get them inform on the progress of the project by so doing limiting the conflicts that evolves on the project. For the researcher to have enough knowledge on the communication management that is being implemented on IT projects in the banking industry, 4 questions were proposed to seek for answers to them; how do IT specialist manage communication on IT projects in banking industry? What is the significance of communication management to IT specialist on IT project in the banking industry and wanted to know the impact project communication have on the performance of the project. The study involved 21 participants in which 7 of them were all IT specialist on in Bank of Africa and the remaining were purposefully sampled from the other departments of the bank, which is management, customer relationship officers and the tellers in the banking hall. The study determined the following from communication management on IT projects in the banking industry. First was the agreement of the participants to the significance of communication management on IT projects in the banking industry. The study also indicated that there were several media of sharing information on IT projects in the banking industry between IT specialist and functional staffs in the bank. Also, the researcher identified some barriers to effective communication on IT projects in the banking industry. They are, poor leadership, aims of the project not all that clear, unclear media of communication, bad reporting procedures, among others. Lastly, itiv was identified that poor communication led to, not meeting schedule, overspending and uncompleted projects. The study demonstrated that project communication strongly influences the success on IT projects in the banking industry. Therefore, prior to the start of each project, establishment and management of project communication management plans should be the priority of team leaders and management. | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/14094 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Information Technology | en_US |
| dc.subject | Banking Industry and Communication Management. | en_US |
| dc.title | Examination of project communication management on information technology projects in the banking sector in Ghana. | en_US |
| dc.type | Thesis | en_US |
Files
Original bundle
1 - 1 of 1
Loading...
- Name:
- Patrick Gyau.pdf
- Size:
- 675.84 KB
- Format:
- Adobe Portable Document Format
- Description: