Determinants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study

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dc.contributor.authorAmoah Victoria
dc.contributor.authorOpoku Aninng Douglas
dc.contributor.authorOwusu-Dabo Ellis
dc.contributor.authorOsarfo Joseph...et al
dc.date.accessioned2023-12-05T12:48:52Z
dc.date.available2023-12-05T12:48:52Z
dc.date.issued2022
dc.descriptionThis article is published by Hindawi and is also available at https://doi.org/10.1155/2022/9984113
dc.description.abstractIntroduction. Rendering quality childbirth services that lead to higher levels of maternal satisfaction is an important goal of every health institution. Despite efforts at enhanced client satisfaction over the years, there are still some quality concerns for health policymakers and managers to address. This study sought to assess maternal satisfaction with childbirth services at a university hospital in Kumasi, Ghana. Methods. We conducted a facility-based cross-sectional study among women in postnatal wards after delivery at the University Hospital, Kwame Nkrumah University of Science and Technology. They were recruited using a systematic sampling method, and their perspective about the quality of childbirth services was assessed using a service quality (SERVQUAL) tool. Linear regression analysis was performed to identify the relationship between SERVQUAL attributes and maternal satisfaction. Statistical significance was set at p value < 0.05 at a 95% confidence interval. Results. Of the 277 participants interviewed, 79.8% (221) were satisfied with the childbirth services. Delays (49.5%), unprofessional conduct from health workers (7.2%), poor facilities (10.8%), and an inadequate number of skilled staff (15.5%) were identified as the challenges mothers encountered at the facility. After adjusting for all the components of the SERVQUAL model, reliability (adjusted β = −3:28, p = 0:001) and empathy (adjusted β = 2:21, p = 0:028) were the most significant predictors of maternal satisfaction with childbirth services. Conclusion. Majority of postnatal women were generally satisfied with the overall childbirth services they received at the University Hospital. The service quality components that significantly predicted maternal satisfaction with childbirth services were “reliability” and “empathy.”
dc.description.sponsorshipKNUST
dc.identifier.citationHindawi BioMed Research International Volume 2022, Article ID 9984113
dc.identifier.uri10.1155/2022/9984113
dc.identifier.urihttps://ir.knust.edu.gh/handle/123456789/14616
dc.language.isoen
dc.publisherHindawi
dc.titleDeterminants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study
dc.typeArticle
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