An evaluation of the impact of performance appraisal on the employees of the Ghana Education Service: a case study of the Ashanti Region
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Date
2009-08-17
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Abstract
Performance appraisal is viewed as a distinct and formal management procedure used in the evaluation of work performance. There has been a considerable growth and interest in the process in recent years as a result of the fact that it is considered to be one of the most important requirements for successful business and human resource policy. The study attempted to evaluate the impact of performance
appraisal on the staff of the GES and the use to which the results of performance
appraisal were put in the service. The descriptive survey method was used to seek answers to the research questions. Structured closed and open-ended questionnaire and interview were used to collect data for analysis. The purposive and simple random sampling methods were used to select 81 subjects for the study.
Findings indicated that the respondents were aware of the appraisal policies in the GES and were also adequately prepared for the process. The study also fougd thai performance appraisal was conducted annually in the service since this time interval was seen to be very appropriate, In terms of the impact of the process on the work output of the staff of the service, the respondents maintained that performance appraisal when used for developmental purposes could assist organisations in retaining staff and even influence employees' attitudes.
Recommendations resulting from the research findings were that, efforts should be made to train some younger officers to take over from the ageing officers in the section. It was again recommended that the use of the GES Appraisal Manual should be made mandatory to ensure uniformity and a systematic appraisal process in the service and that promotions of employees in the service should be preceded by an appraisal process to determine the kind of training (if any) the staff would need.
Description
A thesis submitted to the College of Arts and Social Sciences, 2009