The effect of information and communications technology on financial performance of Commercial Banks in Ghana
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Date
August 2015.
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Abstract
The study examined the impact of information and communication technology on the performance of commercial banks in Ghana using annual financial data from 2007 to 2011. Panel data analysis is used to model the impact of the predictive variables including ICT investment, deposits and ICT cost efficiency on the performance indicators. The results suggest that ICT cost efficiency has a significant influence on the performance of the commercial banks. The study further revealed that deposits has positive impact on profit before tax but not on return on asset and return on capital employed of commercial banks. Thus, the higher the total deposits, all things being equal, the more likely the commercial banks can increase profits through loans given out to borrowers. The study further found that investment in information and communication technology in its entirety is also relevant for the performance of the selected commercial banks.
Description
A Thesis submitted to the Department of Accounting and Finance, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Business Administration (Accounting Option)