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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/8616

Title: Internal control system: challenges and effects on management, staff and customers of Amansie West Rural Bank Ltd.
Authors: DONKOR, COLLINS SARPONG
Issue Date: 8-Apr-2016
Abstract: An effective internal control system has been described as a critical component of an organization’s management (especially banks) and a foundation for safe, smooth and sound operations. It is also an essential tool for the realization of the goals of every organization especially financial institutions and banks where the risk of mistakes and fraud are prevalent and their consequences are upsetting. The nature of the internal control system and how it is implemented may have numerous challenges and effects. These challenges are hindrances to realizing the main objectives of the internal control system. This study investigate the challenges of implementing an effective and reliable internal control system and its effects on customers’ perception to service quality rendered by Amansie West Rural Bank limited. The sample size was 60 employees and 45 customers of the bank selected from the 9 branches of the bank using purposive and random sampling techniques while questionnaires were used to collect data for the study. The findings suggest that there is some amount of weakness in the internal control system of the bank especially the control component of the internal control system. The findings also indicated that the internal control system of the bank in some part affects customers service delivery hence there is the need to improve upon it. This suggests that direct relationship should exist between the internal control practices and customer perception to service quality of the bank.
Description: A thesis submitted to the Department of Accounting and Finance in partial fulfillment of the requirement for the award of degree of Master of Business Administration (Accounting), 2015
URI: http://hdl.handle.net/123456789/8616
Appears in Collections:College of Arts and Social Sciences

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