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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/8280

Title: Challenges of maintenance management of commercial buildings in Ghana: a case study of Social Security and National Insurance Trust properties in Accra
Authors: Mensah, Ernest
Keywords: Commercial buildings
Maintenance Management
Issue Date: 18-Nov-2015
Abstract: High demand for office buildings and commercial facilities has attracted investment and witnessed the development of high rise commercial properties/facilities in Accra and other regional capitals in Ghana. Notwithstanding, these however are associated with effective maintenance management challenges after buildings are completed and occupied by users. This study concentrate on identifying the challenges of maintenance practices of commercial buildings in Ghana with the view of proposing strategies for improving maintenance management using Social Security and National Insurance Trust (SSNIT) as a case study. It identifies the factors influencing commercial properties maintenance managements, factors contributing to high cost of commercial properties maintenance management and strategies for improving on commercial properties maintenance management. In attaining these objectives, the views of facilities/maintenance managers of SSNIT commercial properties were solicited by administering a quantitative questionnaire to them and data were collected and analysed by using descriptive statistics. The analysis showed that financial delays, contractual delays, tenants’ improper use of facilities and clients’/owners’ response delays to vital maintenance issues are factors that largely influence maintenance management of commercial properties etc. The analysis also found out that the following factors contribute in varying ways to high cost of maintenance: buildings’ external and internal work, ironmongery, security systems etc. The analysis also revealed that the following strategies were very significant and recommended same for improving on maintenance management of commercial buildings: maintenance policy need to be agreed upon by maintenance personnel and top management before implementation, adherence to design details to avoid errors, availability of adequate maintenance funding and prompt response to reported defects.
Description: A thesis submitted to the Department of Building Technology, College of Art and Built Environment, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirement for the Degree of Master of Science in Construction Management, 2015
URI: http://hdl.handle.net/123456789/8280
Appears in Collections:College of Architecture and Planning

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