Exploring the effects of social capital on managerial effectiveness: A case study of Ghana Statistical Service
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Date
2014-07-28
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Abstract
The study sought to explore the effects of social capital on managerial effectiveness in the
Ghana Statistical Service. The research design adopted was exploratory. The population
was comprised of staff and management of Ghana Statistical Service in six regions of
Ghana, namely, Ashanti, Western, Central, Eastern, Brong-Ahafo and Greater Accra
regions. Convenience sampling was used to select staff and purposive sampling for six
managers. Data were analised using frequencies, mean, standard deviation, t-test and a
multiple regression analysis. It was found out that multiple sources of social capital exist
at the GSS. Some of these sources are; organizational norms, effective collaboration among
members, managements’ respect for subordinates, willingness to share knowledge, among
others. These had a positive impact on the three dimensions of social capital, namely,
cognitive, relational and structural. The study also showed a high level of all the three
dimensions of social capital at the GSS. However, the study revealed a weak correlation
between the antecedent factors and the cognitive dimension of social capital. The study
also revealed a moderate relationship between the antecedent factors and relational
dimension on one side and the antecedent factors and structural dimensions on the other
side. The social capital further affected positively the level of managerial effectiveness,
namely, subjective performance, organizational context performance and managerial
behavior performance. It was therefore concluded that social capital had a positive impact
on the managerial effectiveness of GSS. Based on the findings of the study it was
recommended that an effective collaboration between the staff and management must be
enhanced. Sufficient funds must also be made available to carry out programs geared
towards enhancing social capital staff and management of GSS.
Description
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah
University of Science and Technology in partial fulfillment of requirement for the degree
of Master of Business Administration (Management and Organizational Development). 2014