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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/7649

Title: Strike as a tool for resolving employee dissatisfaction: A case study of Komfo Anokye Teaching Hospital (KATH)
Authors: Peters Addison, Matilda
Issue Date: 25-Jul-2014
Abstract: Employee dissatisfaction arises due to issues affecting employees which are not properly addressed by management, or unfavorable management practices within an organization. When employees are dissatisfied they either leave their jobs for better opportunities, or may choose to stay and adopt certain measures to rectify their dissatisfaction. Employees with low job satisfaction can negatively affect the performance of an organization, because they clearly lack motivation, perform poorly, and pose negative attitudes. Management is usually required to find out and understand the reasons for employee dissatisfaction, and promptly find the right solutions to address them. The ripple effect on the health sector is very serious since it can lead to loss of life. The present study is therefore aimed at identifying and addressing the causes of employee dissatisfaction using Komfo Anokye Teaching Hospital (KATH) as a case study. The general objective of this study is to identify the causes of employee dissatisfaction and assess whether the use of strike is the best approach to be used by employees in resolving their dissatisfaction at KATH. Two hundred of both management and staff of KATH were used as the population for the study. The study relied on both primary and secondary data. Data were analysed qualitatively and quantitatively using Statistical Package for Social Sciences(SPSS) and Microsoft Excel. The study revealed that, there were many causes of employee dissatisfaction in KATH. Remarkable among them was the inability of management of the hospital to ensure that employees have good remuneration and refusal of Managers in the organisation were not actively planning for good working conditions for staff of since workers at KATH ii were not satisfied with their current working conditions and that about 120(80%) of the workers were dissatisfied. From the above it was deduced that the employees of KATH would be satisfied if proper compensation schemes like additional duty allowances, bonuses and or fuel allowances be given to them and also on time. Majority 90(47.4%) of the employee agreed that if the above compensation schemes are implemented it would prevent employee dissatisfaction at KATH. Therefore the study recommends that effort should be put in place to resolve the employee dissatisfaction issues in KATH.
Description: A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADIMISTRATION (HRM OPTION). 2014
URI: http://hdl.handle.net/123456789/7649
Appears in Collections:College of Arts and Social Sciences

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