The effect of stress on job satisfaction and employee attitude: A case study of Guinness Ghana Limited
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Date
2014-07-25
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Abstract
Stress management at the workplace has fundamental challenges. This is because most employees experience stress as the demands made on them do not match the resources available to meet their needs and motivation. This invariably affect their job satisfaction and attitude towards work. The focus then must be on ways of eliminating or reducing those work environments that causes job stress. Thus it is worthwhile to study how the adoption of good stress management practices will impact positively on employee job satisfaction and attitude. Guinness Ghana limited was chosen as a case study because it is one of the best and prominent manufacturing companies in Ghana. This is to determine if they are adopting the right strategies and policies to solve the stress challenges of employees. The survey method included a structured questionnaire and semi structured interviews and site visits. Questionnaires were sent to 107 managers of Guinness Ghana limited as they are knowledgeable and qualified enough as respondents for the study. 76 were returned, but 72 were used for the analysis as four were not properly answered. Microsoft Excel and Statistical Package for Social Scientists (SPSS Version 16) and Relative importance indices ranking were used as the analysis tool. The research findings indicate the 69.4% of the respondents who are all managers of the company are happy with the stress management strategy. Respondents also believe their job satisfaction and productivity will increase if stress is reduced and the right working environment is created. It is recommended that the workload given to managers must match the employees‟ abilities and resources whilst unrealistic targets must be avoided by involving managers in the target setting process. Managers also need to be trained on how to manage stressful situations. The employer must also make effective stress management an ongoing process to continually make managers of the company happy with the stress management strategy of the company.
Description
A thesis submitted to the Department of Human Resources and Organisation Department, School of Business, Knust.
in partial fulfillment of the requirements for the degree of
MASTER OF BUSINESS ADMINISTRATION (HRM OPTION)