Managing human relations in the delivery of healthcare: A case study of selected health facilities in the Atwima Nwabiagya District
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Date
2014-07-25
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Abstract
Despite wide recognition of the importance of human relations for effective organizational performance, there is little understanding of the various elements of human relations in healthcare, and even less understanding of the ways in which human resource management practices can support human relations conducive to knowledge transfer and sharing. It is for this reason that this study sought to investigate the management of human relations in the delivery of healthcare in the selected health facilities in the Atwima Nwabiagya District. This was done by the use of suitable methodological approaches through purposive sampling of respondents from two public health facilities and two private health facilities in the Atwima Nwabiagya District to achieve the objectives of the study. The response rate achieved was 78%. The findings revealed the non-existence of human relations policy in both the public and private facilities. The enablers for human relations as identified by the study included avoidance of nepotism and favouritism, satisfied employees, effective communication, flexible organizational culture, staff welfare scheme, etc. The findings revealed that good human relations improves work rate, promotes good performance of staff, minimizes conflict situations among staff, ensures a better relationship between healthcare professionals and patients/clients etc. It is recommended that the level of performance of front-line health workers or those who are continuously in contact with the clients/patients and the community at all levels of health care is improved. Secondly, it is recommended that the various stakeholders come together to enact a policy to manage human relations, and ensure that it is implemented and strictly adhered to.
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A thesis submitted to the Department of Human Resource Management and Organizational Development, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of
MASTER OF BUSINESS ADMINISTRATION (HRM OPTION).