The effect of service quality on customer satisfaction in the health sector: A acse study of Kwame Nkrumah University of Science and Technology (KNUST) Hospital, Kumasi
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Date
2009-11
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A thesis submitted to the Department of Marketing and Corporate Strategy, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirement for the award of Executive Master of Business Administration (EMBA) in Strategic Management and Management Consulting