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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/587

Title: Training and development of human resource in customs excise and preventive service (CEPS) in Ghana
Authors: Yawson, Frank
Issue Date: 4-Aug-2009
Abstract: This study investigated the training and development practices at CEPS. The study aimed at finding out the nature of training and development policy of CEPS, the knowledge and level of awareness of the training and development policy among CEPS officers. It also aimed at examining how the training and development policy is being implemented and to determine what challenges CEPS faces in implementing its training and development policy in order to make recommendations for improving training and career resource development at CEPS. The study adopted the survey research method. Both qualitative and quantitative techniques were applied; the quantitative technique involved a questionnaire survey of CEPS officials whilst the qualitative technique involved an interview with Assistant Commissioner-Training and Chief Collector-Administration and Human Resources at CEPS headquarters. The study revealed that CEPS has a training and development policy. It further revealed that the policy is adequate in content and the awareness of the training and development policy among the CEPS officials was high. It was also discovered that the current training and development practices, processes and procedures at CEPS were not at variance with the provisions of the policy and best practices of training and development but that the budgetary allocation for training was the key challenge in implementing the training and career development at CEPS. The study recommended among others the need for CEPS to urgently ensure the total implementation of its training and development policy to enhance the job skills of the staff for improved performance.
Description: A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Commonwealth Executive Master of Business Administration, 2009
URI: http://hdl.handle.net/123456789/587
Appears in Collections:Institute of Distance Learning

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