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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/4920

Title: Communication Flow in a Corporate Organisation: A Case of Cocoa Processing Company Limited
Authors: Amegatcher, Caroline Nana Owusua
Issue Date: 8-Feb-2012
Abstract: The main aim of this study was to weigh up the practice of employee relations in a manufacturing company. Additionally the study was to investigate if there exists an effective communication system and what methods are used in achieving the desired results. In all, fifty members of staff of the Cocoa Processing Company (CPC) were chosen for the study, but forty four answered questionnaires were retrieved. Six Managers were also interviewed. Purposive Sampling was used to select staff and management for the study. By this the population was put into two groups: Staff and Management. Once the quotas have been determined, a sample size of 50 respondents was chosen from the first quota and six from the second quota. Self administered structured questionnaires were used to make sure that respondents answered the same questions. Furthermore, a question guide was used to conduct an in-depth interview with all six managers. The outcome of the study showed there exist a system for communication in CPC. Management has a communication system including durbars, notice boards, as well as departmental meetings. Members of staff also do have channels through which they reach management with regard to their concerns, complains as well as suggestions. Respondents established a good level of satisfaction with the emergency with which managements responds to their suggestions and grievances, with some suggesting a more frequent rate of addressing their concerns and communicating new company policies to them.
Description: A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration, July-2012
URI: http://hdl.handle.net/123456789/4920
Appears in Collections:Distance Learning

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