Assessing the Impact of Quality Management on Staff Performance at Ghana Senior High School
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Date
2012-02-01
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Abstract
This study examines the impact of quality management on staff performance of Ghana Senior High School. The assessment of the effectiveness of quality management practice, the indicators of quality management in the school which leads to improved efficiency and identification of challenges in implementing quality management principle are the objectives that guided the study. There have been limited studies in quality management in the service sector and especially in secondary schools. The stratified and simple random sampling methods were used to separate and select respondent for the exercise. A total of 113 respondents out of 150 sampled respondents participated in the study. A mix-method of questionnaires, observation and interviews was employed to elicit the views of the respondents and these were carefully analyzed. It came up that most respondents displayed high understanding of what the quality management meant, with 41% ascribing it to rendering service to conform to set standards. The findings also revealed that culture of quality has been institutionalised in the School and staff are well motivated, and these were tied to high academic performance by the students in their external examinations. Most incentives are cash supported with occasional staff retreats. It is therefore recommended that Management as a matter of improving sustained performance should come up with a quality manual to spell out what is expected from each department. This will guide and harmonise staff performance to bring about consistent growth and development of the school. Also non monetary forms of motivating staff should be embraced as this leads to a healthy balance in expectations and provide new avenues to boost staff morale. Finally, a multi stakeholder platform should be created where parents, teachers, non teaching staff and students would be involved in drawing up strategic plans to cover a period of time to ensure that respective priorities are well harmonised towards the total vision of the School.
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A Thesis submitted to the Institute of Distance Learning, Kwame
Nkrumah University of Science and Technology, Kumasi in partial fulfillment of
the requirements for the degree of
Commonwealth Executive Masters of Business Administration, September-2012