College of Humanities & Social Sciences

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    The challenges of continuous voter registration under the c.i.91 in the Wassa Amenfi East Municipal, Western Region.
    (KNUST, 2019-06) Asante, Juliana Akosua
    The purpose of this research is to examine how one such electoral reform, the C.I.91 has impacted on deepening the democratic culture. This research study was based on a review of available relevant literature and empirical study undertaken by the researcher. The empirical research was implemented through a qualitative study approach using semi-structured interviews with key stakeholders in the electoral process. The study produced some key findings; that the adoption of electoral reforms under the C.I.91 has vastly improved the confidence, trust and participation of the Ghanaian electorate by the use of the biometric voter registration and subsequent biometric verification of voters during the elections. The C.I.91 improved upon the CI 75 and created a sense of relative political stability and acceptability, especially after 2013 NPP election petition at the Supreme Court on the 2012 presidential election. Ghana won international praise and made the country a reference point for peaceful democracies most importantly after the Supreme Court. The ruling identified some shortcomings in the operational and legal framework of the EC and subsequently called for electoral reforms to keep the EC abreast with Current electoral needs and trends. On of such reform culminated in the enactment of the C.I.91. This study found out that these achievements of the EC are being hampered with some limitations among which are the implementation these reforms in rural districts and its impact on the delivery of election services to the electorates. The main conclusions drawn from the study were thatelectoral reforms were indispensable for the country’s march towards an advanced democracy; and that these limitations without redress seek to derail the benefits accrued from these reforms. Following on, this study argues for active participation and collaboration among stakeholders in proposing, promoting and implementing adequate electoral reforms.
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    Politics in the implementation of decentralisation policy in Ghana: a case study of Ho Municipal Assembly.
    (KNUST, 2018-09) Okley, Stella Dede
    The main objective of the study was to assess how politics play a role in the implementation of decentralisation policy in the Ho Municipal Assembly and how it has effect within the Municipality. A quantitative method was adopted where questionnaires were used as the tool to collect data. A sample of two hundred and twenty seven (227) respondents consisting of community members, assembly members and staff of the assembly was considered. Random and purposive sampling techniques were used to select the respondents. Statistical Package for Social Science (SPSS) and Microsoft Excel were used to analyze gathered data. The study revealed that partisan politics contributes to the implementation of decentralisation policies. It was further revealed that over politicization of policies, discontinue of policies initiated by previous governments, undue delay in the release of funds to implement decentralisation process, duplication of functions that creates room for corrupt practices are the challenges related to the effective implementation of decentralisation policy in Ghana. The study recommends that the National Commission for Civic Education (NCCE) should be empowered to embark on a massive education drive on how politics play a part in the implementation of decentralisation policies. Again, the supervisory bodies like the Auditor General should ensure full compliance of the Local Government Act 2016 so that there will be smooth continuation of decentralisation policies irrespective of the government or political party in power.
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    The impact of information technology on customer satisfaction at Social Security and National Insurance Trust.
    (KNUST, 2016-08) Vandyck, Rukia
    The importance of Information Technology in any organization in this modern day cannot be overemphasized. Information Technology plays vital roles in data entry, data processing and security, and information distribution. For an organization such as SSNIT, Information Technology is more than just a part of its operations. IT is needed to ensure that national pensions are administered with the highest form of integrity so that customers are duly satisfied during and after retirement. The primary aim of this research was to assess the impact of Information Technology on Customer satisfaction at SSNIT. 100 members of staff and management with 400 customers were interviewed though simple random sampling. A semi-structured questionnaire was developed to seek the views of the respondents on the impact of IT in helping them on their job at SNNIT and in processing their social security as customers. The findings were that IT does not only facilitate the work of staff and management, but it also increases their efficiency and effectiveness in discharging their duties, information Technology has reduced complaints of impersonation, identity theft, wrong payments as well as many other incidences. Customers also praised the role of IT in assisting them know more about their social security unlike in the past when they were in the dark over their contributions. One major recommendation was that SSNIT should use this same information Technology or acquire ore to improve the good work they are doing. They should also educate the public more on changes in their operation and help the public know the distinction between challenges caused by IT or government policies, since many people get confused with both.
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    The effect of organisational culture and organisational structure on product commercialisation behaviour at Building and Road Research Institute (BRRI).
    (KNUST, 2016-08) Prempew, Winifred
    Product commercialisation since its introduction in 1995 at BRRI as a result of dwindling government subvention has not made the needed impact it deserved. This study therefore sought to assess the effect of organisational culture and organisational structure on product commercialisation behaviour at Building and Road Research Institute (BRRI).A sample size of hundred and five (105) staffs including management was selected and self- administered with questionnaire using non-probability sampling technique with emphasis convenient sampling. On organisational culture and product commercialisation behaviour at BRRI showed that on an average the respondents did not agree that it received the needed attention it deserved at BRRI with t(101)= 51.442, and p< 0.05. Again the study revealed that management should get all employees to become committed to their work, feel a sense of ownership, and have input especially R&D and Marketing departments. The consistency trait gave out a t=38.750, df=101, (2-tailed) or the P-value<.000 and a mean difference of 3.252 meaning that on an average most of the respondents did not agree that it received the needed attention it deserved. Therefore, BRRI should have a “strong” culture that is highly consistent, well coordinated and well integrated as far as organisational structure and product commercialisation behaviour is concerned. BRRI should pay attention to adaptability trait like organisational learning, scan their external environment well and respond to the ever-changing needs of its customers and other stakeholders, and be more proactive in dealing creating change and organisational learning issues. The study recommended that BRRI should build its internal capacities in machinery and equipments to address customer-oriented, innovation oriented and competitor-oriented behaviours.
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    An investigation into marketing challenges affecting manufacturers of footwear in the Kumasi Metropolis.
    (KNUST, 2016-08) Gyempeh, Stephen
    In Ghana, footwear plays an essential part of our culture. Almost all the tribes put on footwear as part of their traditional dressing. The study sought to investigate the marketing challenges affecting manufacturers of footwear in the Kumasi Metropolis. Data was collected from two hundred manufacturers of footwear products in the Kumasi Metropolis. The heads of the Business Advisory Council and Kumasi Metropolitan Assembly were also interviewed for relevant data. The study revealed that manufacturers of footwear products employed varied strategies in attracting customers, including designing products to meet needs of customers, offering after sale services, and selling at considerably lower prices, among others. The study further revealed that the first and second major marketing challenges confronting manufacturers of footwear products in the Kumasi Metropolis are the lack of promotion and quality of their products respectively. Other challenges included the presence of competitors and inability to find new markets. The study therefore recommended that the local media should also be sensitized by the national bodies such as the Ministries of Information and Communication, NCCE and Media Commission to spearhead the regular promotion and marketing of footwear products. Also, the Metropolitan Assembly should create the enabling environment to improve upon activities of the footwear industry.