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Title: | Design probes and toolkits for healthcare: Identifying information needs in African communities through service design’. The Design Journal |
Authors: | Debrah, Ralitsa D. |
Keywords: | Co-design Design Probes Empathy Maternal Healthcare Information Service Design |
Issue Date: | Sep-2017 |
Publisher: | Taylor and Francis |
Citation: | Ralitsa D. Debrah, Retha de la Harpe & Mugendi K. M’Rithaa (2017) Design probes and toolkits for healthcare: Identifying information needs in African communities through service design, The Design Journal, 20:sup1, S2120-S2134, DOI: 10.1080/14606925.2017.1352730 |
Abstract: | Design practice as a problem solving strategy explores ways of addressing challenges in
organisations, communities, healthcare and many more. The process is usually human-centered,
but in certain contexts, it is devoid of user inputs. The process starts with exploring a context and
identifying the problem. We propose a service design approach that uses visual strategies of
probing to empathise, among others, with users to find ideas that could be used to solve problems.
In this study, the authors explore a co-design process developed to gain insights into healthcare,
and access information needs of mothers in South Africa and Ghana. During these design
processes, probes and toolkits were used to emphatically respond to the contexts and needs of
participants. Through this process, health information needs and sources of participants were
identified. The authors infer that probes are viable research tools to gain better understanding,
when designing with users in African communities |
URI: | http://hdl.handle.net/123456789/15970 |
Appears in Collections: | College of Architecture and Planning
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