Effect of e-banking on the financial performance of banks in ghana “evidence from banks within kumasi metropolitan assembly
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Date
2023
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KNUST
Abstract
The purpose of this study was to examine the effect of e-banking on the financial performance of banks in Ghana “Evidence from banks within Kumasi Metropolis”. The study used a descriptive research design with quantitative approach. The study population was drawn from total number of staff and some selected customers of selected banks in the Kumasi Metropolis. A simple random sampling technique and probability sampling technique and sample size of 381 were used for the study. The researcher employed statistical software such as Statistical Package for Social Science (SPSS) to analyze the data. The outcome of the analysis revealed e-banking services help promote the financial performance of banks in the Kumasi Metropolis. In other words, e-banking services such as online banking, mobile banking, agency banking, SMS banking, ATM banking, NEFT are statistically significant predictors of financial performance of banks in the Kumasi Metropolitan Assembly. On the other hand, PC banking is statistically insignificant predictors of financial performance of banks in the Kumasi Metropolitan Assembly. The study recommend that Banks should try as much as possible to overcome safety issues related to cybercrime, fraud and theft. The government should support by putting up legislation and provide infrastructure to provide smooth environment for e banking services to strive among the banking sector. Also, the banks should keep working in cycle with mobile network companies to craft innovation services that are tailored to their target market to promote e-banking services. Furthermore, the should increase awareness on the e banking services and advocates for more fast, safe and convenience services for customers to access and utilizes it. Lastly, the banks should lower their transaction fees and commission to increase the customer based this will help them get more revenue and profits. Usually customers do not like high transactions fees and it desist them into engaging in e-banking services.
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A thesis submitted to the Kwame Nkrumah university of science and technology, business school. In partial fulfillment of the requirements for the degree of mba strategic management and consulting