Effect of workplace spirituality on employee performance in the telecommunication industry, the mediating role of organizational commitment

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Date
2023
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KNUST
Abstract
The study uses explanatory research design to evaluate the mediating role of organizational commitment in the relationship between workplace spirituality and firm employee performance. The study uses quantitative research method for data gathering and interpretation. More so, the study uses primary source of data, which was collected on the field using structured questionnaires. The population of the study was employees of selected all telecommunication firms in Kumasi. The study considered a sample size of 200 respondents. Respondents were sampled to responds to the questionnaires using convenience sampling technique. The data collected was analyzed using SPSS. The result shows that workplace spirituality has a significant positive relationship with employee performance. Therefore, a rise in workplace spirituality results to increase employee performance. The result shows that workplace spirituality has a significant positive relationship with organisational commitment. In addition, the result shows that organisational commitment has a significant positive relationship with employee performance. Therefore, a rise in organisational commitment will result to increase. Moreover, the result shows that organisational commitment mediates the relationship between workplace spirituality and employee performance. The study suggest that firms should foster a workplace culture that supports spirituality. Organizations can foster a workplace culture that supports spirituality by encouraging employees to bring their whole selves to work and promoting values such as compassion, empathy, and kindness. This can help create a more supportive and fulfilling work environment, which can lead to increased job satisfaction and performance.
Description
A Thesis submitted to the Department of Marketing and Corporate Strategy of the School of Business, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirements for the degree of Master of Business Administration (Strategic Management and Consulting – Option)
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