Patient waiting time and patient stress: the moderating role of pro-social behaviours

No Thumbnail Available
Date
2023
Journal Title
Journal ISSN
Volume Title
Publisher
KNUST
Abstract
This study aims to answer two research questions which are (1) how in-role pro-social behaviours moderate the relationship between patient waiting time and patient stress; (2) how extra-role pro-social behaviours moderate the relationship between patient waiting time and patient stress. Both theoretical and empirical literature was provided based on the research objectives. Data was gathered from 216 participants using a convenience sampling technique from various hospitals in Kumasi Metropolis. The analyses of the study were conducted using SPSS version 23.0 and presented in both descriptive and inferential statistics. The result supported a positive relationship existing between patient’s stress and patient’s waiting time. The findings also support a negative moderating effects of in-role pro-social behaviours of health professional in the relationship between patient waiting time and patient stress. Also, the negative moderating effects of extra-role pro-social behaviours of health professional in the relationship between patient waiting time and patient stress was supported by the findings. The findings thereby indicated that long patient’s waiting period at the hospital is a contributing factor for patient’s stress at the hospital. The result however highlights the crucial role of in-role pro-social activities of health professionals in moderating reducing the extent to which patient’s waiting time affects patient’s stress at the hospitals through a moderating effect. Furthermore, the findings confirmed that extra-role pro-social behaviours exert a significant negative effect on the extent to which patient’s waiting time affects patient’s stress at the hospitals. Theoretical and practical implications are discussed.
Description
A thesis submitted to the department of supply chain and information systems, Kwame Nkrumah university of science and technology, in partial fulfilment of the requirements for the award of the degree of Master of science in (logistics and supply chain management)
Keywords
Citation