The influence of key performance indicators (kpis) on project success: Case study of Selected infrastructure projects in Sekondi-Takoradi metropolitan area
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Date
2021-07-09
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Abstract
The Construction industry is very complex in nature; and is being challenged by highcost pressure, and increasing competition. This research aimed to investigate the
influence of key performance indicators (KPIs) on infrastructure project success.
Thiswas achieved through three (3) main objectives which were 1) To identify the
most significant key performance indicators (KPIs) about infrastructure projects
delivery in Ghana 2.) To determine the most significant factors/indicators for
measuring project success of infrastructure projects delivery in Ghana 3.) To examine
the intricate/underlying relationships between the most significant key performance
indicators and project success. Extensive literature review was done,and a quantitative
survey was designed and used in the research. Among the fifty-two (52) copies of
questionnaires that were distributed, only fifty (50) copies were gotten back and this
depicts 96.2%. of the responsive respondents. With the help of the techniques in
quantitative data analysis (mean scores, percentages and frequencies, etc.), through
Statistical Package for Social Sciences (SPSS)IBM version 23, helpful meanings were
extracted from the collected data to draw meaningful results, It was deduced based on
the analysis that, quality, time and cost are the three most relevant and fundamental
performance indicators in infrastructure projects and functionality, safety and
satisfaction of the client/customer followed subsequently. Also, the most significant
Key Performance Indicator was financial KPI. Based on the findings, it was
recommended that, KPIs much be benchmarked for project portfolios. Also, there
must be KPI reviews of the processes regarding deviations
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment, in partial fulfillment of the requirements for the Degree of Master of Science.
Keywords
Performance, Functionality, Indicators