Assessing the effects of organisational stress on employee performance – a case study of an Oil Marketing Company in Accra, Ghana
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Date
2021-06-29
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Abstract
Stress of employees is detrimental to organizational effectiveness. The effectiveness of employees
depends on their level of occupational stress. It is therefore prudent to assess the causes of stress
and its control measures to achieve employee effectiveness. Therefore, this study sought to assess
the effect of organizational stress on performance of an Oil Marketing Company in Accra, Ghana.
The study anticipated to determine the causes, effect and managerial measures to control stress.
The study sampled 90 employees (out 242 employees) who responded to the survey
questionnaires. The questionnaire was a self-designed assessment develop in a Likert form.
Responses were analyzed using descriptive statistics. The analysis showed that employees believe
that the causes of stress in the organization are “the task demands, role demands, interpersonal
relationship, structure of the organization and the leadership of the organization”. Stress was found
to cause lack of efficiency, difficulty to involve in team work and cooperation, lack of commitment
to organisational goals, lack of punctuality to work and inability to provide new ideas and seek
new challenges and opportunities. Another impact of stress assessed were the negative attitude
towards work, decrease in desires and motivations, and the inability to perform work as expected.
The main outcome measures which were found to mitigate stress were the “provision support for
employees, organizing training on stress management, building teams to cope with stress, offering
employees flexible work environment and building on support networks of employees.
Implications of the study are outlined in the study
Description
A thesis submitted to the Department of Constructed Technology and
Management, Kwame Nkrumah University of Science and Technology, Kumasi in
partial fulfilment of the requirement for the Award of a Degree of
Masters of Science in Project Management.
Keywords
Occupational Stress, Employee Performance, Effectiveness and Efficiency