The role of effective communication in project success: A case study of Ghana Highways Authority
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Date
2021-06-28
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Abstract
Effective communication is the hallmark of every construction project. As the project unfolds
and the design is realized, information in the form of drawings, specifications and construction
methods must be communicated from one expert to another. Therefore, using an appropriate
communication method and communication medium to resolve construction and design
problems is essential. In order to fully appreciate communication in the Ghana Highways
Authority construction project, the following objectives were articulated for the research: To
determine the communication channels used by project experts in Ghana Highways Authority,
determine the causes of communication barriers on GHA projects and determine how
construction project communication affect the execution of projects of Ghana Highways
Authority. The research sampled 86 professionals working with consultants, project clients and
contractors with D1K1 classification. The study established that within the Ghanaian
construction industry, there is a strong appreciation of the importance of effective project
communication and its importance within the industry. Indeed, various levels and channels of
communications have been established within the construction industry notably the
communication between the clients and consultants or consultants and contractors. In spite of
that, there have been many hindrances to effective communication on construction projects in
Ghana. These include; selective perception, non-verbal messages, deceptive tactics, late delivery,
poor leadership, unclear communication objectives, unclear channels of communication,
inefficient reporting system, ineffective communication between the parties on the project, and
language difficulties. Finally, the research established that poor communication had resulted in
project delays, project cost overrun and project abandonment. Project communications was also
shown to affect the performance of professionals within the construction industry strongly
Description
A thesis submitted to the Department of Building Technology, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the Degree of Master of Science (Project Management).
Keywords
effective communication, project success, Ghana Highways Authority