The development of total quality management model for the beverage industry based on Kasapreko Company Limited’s experience
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Date
2021-06-23
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Abstract
The aim of this study was to explore the implementation of TQM in Kasapreko Company
Limited (KCL) and model a TQM framework for the beverage industry. Data were
gathered from a total of 54 respondents from KCL through a questionnaire survey. The
respondents were selected using stratified random sampling within the KCL. The data
collected was analyzed with descriptive statistics using frequencies and a Relative Index
(RI) model for ranking responses on the Likert scale. The results of the analysis showed
that all the respondents were aware of the TQM policy of the company. Furthermore, it
was found out thatTQM policies are very effective in the company. This was indicated
through relatively high RI values of statements such as “TQM policies have clearly
defined scope” and “company’s TQM policies are consistent with workplace operation’s
objectives” with RI values of 0.700 and 0.670. High RI values were found for statements
on the business results of TQM processes at the KCL. For instance, “Increase Revenue”
had an index of 0.948. “Increasing workers competency” and “Reduction of number of
customer complaints” both with an RI of 0.915. Typical challenges of good TQM
implementation were found to include “Lack of committed and skilled implementing
officials” and “Poor Coordination and communication” which had RI values of 0.919 and
0.911. The framework was modeled to embody significant TQM processes such as
clearly defining policy scope; making policy consistent with workplace and operational
objectives as well as clearly defining responsibilities for all different departments. The
study recommends the regular training of employees within the firms of the beverage
industry to empower them.
Description
A thesis submitted to the Department of Building
Technology, Kwame Nkrumah University of Science and
Technology, kumasi. Master of Science Project Management.
Keywords
Development, Quality management, Beverage industry, Kasapreko Company Limited