Stakeholder management practices in Social Impact Assessment (SIA) of projects: a case of the Tema Motorway-Interchange Project in the Tema Metropolis
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Date
2021-06-23
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Abstract
Stakeholder management involves the process of identifying, analyzing, planning for various
strategies and implementing those actions to be able to engage efficiently with the
stakeholders. These stakeholders include persons or groups who can affect or are affected by
the outcomes of a project. Social Impact Assessment which deals with managing the social
impact that affect these stakeholders involves regular engagements with the stakeholders to
include them in the decision making process of implementing the project. The goal of this
study was to explore and understand the stakeholder management practices in social impact
assessment of projects. The respondents used for this study were individuals and groups
affected by the construction of an interchange in the Tema metropolis. In determining the
sample size, a census was used and out of the 115 questionnaires administered only 61 was
answered representing 53% response rate. A snow ball sampling method was employed and
data was collected through the use of structured questionnaires. From the data collected, it
was revealed that various forms of communication was used to contact the stakeholders
affected by the project. The stakeholders were also engaged on several occasion and allowed
to make inputs in the decision- making process. Planning communication, developing
stakeholder engagement plan and prioritizing the stakeholders were considered by the
respondents as the most effective strategies to be used during stakeholder management. Lack
of Communication was touted as a major challenge in engaging with the stakeholders. It was
therefore recommended that there should be constant information flow and structured lines of
communication to allow for easy cooperation.
Description
A thesis submitted to the department of Construction Technology and
Management, College of Art and Built Environment in partial fulfillment of the
requirements for the award degree of Master of Science in Project Management.
Keywords
Stakeholder, Stakeholder Management, Social Impact Assessment