Investigating the factors that facilitate easy conflict resolution on construction projects in Ghana (A case study of selected construction projects in the Greater Accra Region)
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Date
2021-06-23
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Abstract
Construction projects in general require massive inputs of several individuals starting from
the constructing team through to the client, with each of them bringing on board their
specialist acumen required to bring a project to a successful completion. These individuals
come together with different interests yet with a common objective of project
accomplishment. As they interconnect and interdepend, interests collide resulting in
conflicts posing a nuisance to project delivery, especially when such situations are not well
managed. The aim of this research was to identify the factors that facilitate easy conflict
resolution concerning construction projects. The study employed quantitative content
analysis combined with a cross-sectional survey on construction activities being carried out
within La Dade Kotopon, Shai Osudoku and Ningo Prampram districts all in the Greater
Accra Region. The empirical part of the research consisted of a self-completion
questionnaire distributed online and completed by 51 participants and analysed using
Microsoft Excel and Statistical Package for Social Scientists (SPSS). Inaccurate design
information and inadequate communication among project team members according to the
results are the leading sources of conflict within the areas of study. The findings also made
it clear that being acquainted with ADR practices was much better based on efficiency,
effectiveness and satisfaction than the traditional method of resolving conflict. Respondents
also revealed that mediation was the most effective method of dispute resolution. The
findings finally revealed openness and fairness, cost and outcomes of the various methods
of dispute resolution were the basic factors to consider when it came to the point of selecting
a method to resolve disputes.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the Award of Master of Science (MSc.) honor Degree in Project Management.Master of Science in Project Management.
Keywords
facilitate easy conflict, resolution, construction projects, Greater Accra Region