An Empirical Analysis of the Effects of Stakeholder Management on Construction Project Delivery: Case-Study of the Construction of Access Bank Head Office
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Date
2021-04-16
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Abstract
This current study was aimed at examining the effects of stakeholder management
on project performance using the case study of the construction of Access Bank
head office building in Accra. Objectives for the study included: to identify the
stakeholder management strategies, policies and practices adopted on the project, to
investigate the effects of stakeholder management on the project delivery and to
establish the stakeholder management challenges encountered during the course of
the head office project. To operationalize this broad objective, the case study
approach was used and the study employed the purposive sampling technique
which enabled the researcher to use their judgment and intuition to collect data
from a specific group. A semi structured interview was administered to 4 (four)
key personnel, thus the Project Consultant, the project Contractor and Access bank
who were deemed to be informative, knowledgeable and could speak on the subject
matter of the study. The data was collected in a week and the use of the Thematic
analysis was applied to enable the study to detect the patterns and themes from the
information gathered and in the process discuss the finding. The study found that
there were many diverse stakeholders with a multiplicity of interests and
expectations and that overall, these stakeholders were consulted and involved
throughout the duration of the project. It was again found that project leaders and
supervisors used different methods and practices to engage, involve and manage
stakeholders. In relation to the second objective of establishing the effect of
stakeholder management practices on project success at Access bank, it was found
that overall; stakeholder management facilitated the timely delivery of the Head
office Project. In relation to the third objective, it was established that the project
team encountered several challenges such as language barriers, failure to identify
certain stakeholders, delays in the release of funds, unreasonable demands and
failure to meet regularly with salient stakeholders to discuss issues pertinent to the
execution of the project. Recommendations made to improve upon Access bank’s
stakeholder strategies included the bank taking time and investing in the most
appropriate methods of identifying specific stakeholder needs, that Access bank
should employ different methods of identifying and communicating with different
stakeholders so that they understand and appreciate all issues being discussed in
relation to the project and that all team members on site should be regularly trained
on key issues and areas such as safety, preservation of resources, waste reduction,
and treatment of waste materials.
Description
A Postgraduate Thesis Submitted to the Department of Constructed Technology and Management of the Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Award of a Degree of Master of Science in Project Management.
Keywords
Stakeholder Management,, Construction,, Project Consultant,, Project Consultant,, Contractor,, Employees.