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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/12259

Title: Client-contractor relations on construction projects in Ghana
Authors: Baiden, Bernard K.
Agyekum, Kofi
Atuahene, Bernard Tuffour
Keywords: client-contractor relations;
construction projects;
construction industry;
measures;
effective communication;
satisfaction;
trustworthiness;
project organisations;
client-contractor satisfaction;
contract;
Ghana.
Issue Date: 2018
Publisher: Inderscience Enterprises Ltd.
Citation: Inderscience Enterprises Ltd. Int. J. Project Organisation and Management, Vol. 10, No. 4, 2018
Abstract: This study sought to determine ways to improve the relationship between clients and contractors on construction projects. The study identifies 14 measures central to improving relationship building between clients and contractors within the construction industry and their prevalence explored from 145 contractors, conveniently sampled. Data obtained from the study is analysed by mean score ranking. The findings revealed that ‘ensuring professionalism from both parties’, ‘achieving client and contractor satisfaction’, ‘effective communication between parties’, ‘ensuring commitment from both parties’, ‘attaching importance to the project by each party’, ‘ensuring trustworthiness’, and ‘conformance to contract agreements from both parties’ are highly significant measures that contribute to improving client-contractor relationship. Neglect of the identified measures by either party may lead to frustration from the individual and overall objectives of projects. This study makes an original contribution of exploring the area of client-contractor relationship management in Ghana from the practitioners’ point of view. In practice, the findings from this study should assist construction practitioners in Ghana as well as those from other developing countries who seek to manage relationships between clients and contractors on projects.
Description: An article published by Inderscience Enterprises Ltd.
URI: http://hdl.handle.net/123456789/12259
Appears in Collections:College of Arts and Social Sciences

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