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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/10437

Title: An investigation into the strategic positioning of facility management in organizations in Ghana (A case study of Ghana Commercial Bank)
Authors: Nortey, Raymond Nii Narku
Issue Date: 31-Jan-2017
Abstract: Organizations depend on the support, functions and services within its scope of business in order to succeed or meet their target and goals. One of such support services is the facilities management function within the organization. The specific aim of this study is to look at how to strategically position Facilities Management in organizations in Ghana and use the results to obtain and to inform the industry on the level of strategic positioning to aid in deciding on the future of the profession. The objectives included identification of the organizational structures of the facilities management unit, indicating the factors that need to be considered in aligning facilities management to the core business, identifying the level of positioning of facility functions with the organizations and reviewing the scope of services offered by Facility Management function. In order to achieve these objectives, the research adopted the quantitative method of research which involved the use of questionnaires which were designed for respondents to indicate their various ideas about facilities management and interviews were also conducted. The population of the research involved participants in the financial industry that shared common characteristics, that is, had little knowledge of facility management and its functions. Data was collected on the spot after issuing to the respondent. The data was analyzed using the frequency index and the Relative Importance Index mathematical formula. The findings were that information are not readily available for clients to improve customer service and also most organization had poor facility presentation. Recommendations made included improvement of facility presentation and making vital information vital to customers readily available for them.
Description: A thesis submitted to the Department of Building Technology, College of Arts and Built Environment in partial fulfilment of the requirements for the degree of Master of Science, 2016
URI: http://hdl.handle.net/123456789/10437
Appears in Collections:College of Architecture and Planning

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