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Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/10196

Title: Influence of organizational culture and structure on implementation of total quality management
Authors: Agbandzo, Enoch Dotse
Issue Date: 23-Jan-2017
Abstract: Failure to pay sufficient attention to Organizational culture and structural variables that influence total Quality Management (TQM) Implementation renders the usefulness and benefits of the Total Quality Management (TQM) unachievable. In the light of this recognition, emerging literature still continues to bemoan lack of successful implementation of total quality management. Against this background, there is a common belief that, the knowledge and the clear understanding of how the organizational culture and structure influence the total quality management implementation will be a vital resource, which can stimulate effective planning of implementing total quality management (TQM). Additionally, this understanding will thus be useful in the reduction of cost, improvement of quality of services and product. Decisive decision making will be adopted as a result of effective teamwork. With careful study of the earlier studies and knowledge gap identified, this study has been undertaken to empirically determine the influence of organizational culture and structure influence on total quality management implementation. Adopting the Hofstede theory on the six cultural dimensions; Power distances, Individualism vs. collectivism, Masculinity and feminity, Long term vs. short term, Indulgence vs. restraints and Uncertainty avoidance served as the rudiment or the fundamentals of this study. Addition to the Hofstede theory, the researcher, also based his studies on the competing values framework of Cameron and Quinn (1999). This framework made it possible to develop appropriate theoretical concepts and subsequently aided in establishing conceptual evaluative model for the study. Quantitative research methodology was adopted in investigating the influence of the organizational culture and structure variables on total quality management implementation. Through the use of Structural Equation Modeling (SEM) as the analytical approach in determining the influence revealed that organizational culture influence total quality management by 69.7 % whereas organizational structure influence the total quality management implementation by 53.6 % , which is very significant to be watched in any management decision making. Therefore, it is prudent for management to understand the driving vision of the organization and integrate total quality management concept into their operations. Flexibility oriented culture and organic structure must be consolidated within the organization. Dormant cultures must be changed to encourage adaptation to change without fear.
Description: A thesis submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfillment of the requirements for the degree of Master of Philosophy, 2016
URI: http://hdl.handle.net/123456789/10196
Appears in Collections:College of Architecture and Planning

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